Terms and Conditions:
Payment secures all bookings and credit card facilities are available (visa and Mastercard). If, on the very rare occasion this is not possible, then payment needs to be made immediately on arrival. Any non-arrivals for a confirmed booking will be liable for the full booking fee.
Kindly note that a 50% deposit secures the booking and the remainder of the fee is due on arrival.
Should bookings be made for a “peak period” then payment in full is required and in advance to secure the booking. Bookings are required to be secured within 24 hours.
A refund less an admin fee of R75 is offered should you give 21 -30days notice of cancellation of booking in writing. NB: All credit card commission will be deducted from the refund.
A refund, less 20% of full booking fee, is given should you give 14 days -20 notice.
A refund, less 20% of full booking fee, is given at shorter notice (1-13 days), but only if we manage to take another booking at such short notice.
The refund will only cover those days booked by the replacement.
We understand that the necessary diligence and care will be exercised by A Garden Suite B&B and its staff to ensure our safety during our stay, however, they will not be held responsible for any loss, damage or injury sustained during our stay where they have not been grossly negligent or reckless.
“It is the guest’s obligation to ensure that they are able to swim if making use of the facility and to take all reasonable precautions to ensure that the facility is used safely and with regard for the safety of other guests.
The owner, management and / or staff of A Garden Suite will not be held responsible for any claim, damage, loss, consequential loss, damage to property, injury or illness arising out of guests’ negligence, recklessness and / or failure to follow the necessary safety precautions and / or instructions from the owner, management or staff.
The owner, management and /or staff of A Garden Suite will further not be held liable for injury, loss or damages where same is suffered under circumstances where they could not reasonably have been expected to anticipate the eventuality of such damage, injury or loss being incurred. Children under the age of 12 are to be supervised at all times.
No alcohol is permitted around the pool area”
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